Privacy Policy

Scribecast Media — scribecastmedia.com
Last Updated: December 2024

Introduction

Scribecast Media ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website scribecastmedia.com, use our services, or communicate with us.By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

• Fill out forms on our website (such as contact forms or discovery call booking)

• Subscribe to our newsletter

• Communicate with us via email, phone, or other channels

• Engage our services as a client

• Provide feedback or testimonials

This information may include:

• Name and contact information (email address, phone number)

• Business name and website URL

• Payment and billing information (processed securely through third-party payment processors)

• Content you provide for newsletter creation (video files, transcripts, brand materials)

• Communications and correspondence with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and general location data

• Browser type and version

• Operating system

• Pages visited and time spent on pages

• Referring website or source

• Device information

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services

• Process transactions and send related information (confirmations, invoices)

• Communicate with you about our services, including responding to inquiries

• Send newsletters and marketing communications (with your consent)

• Improve our website and services

• Analyze usage patterns and trends

• Protect against fraudulent or unauthorized activity

• Comply with legal obligations

Client Content and Confidentiality

As part of our newsletter services, clients provide us with video content, transcripts, brand materials, and other proprietary information ("Client Content"). We treat all Client Content as confidential and use it solely for the purpose of providing our services to you.We will not share, sell, or disclose your Client Content to any third party without your explicit consent, except as required by law or as necessary to provide our services (such as using transcription tools to process your videos).Upon termination of services, we will delete or return your Client Content upon request, subject to any legal retention requirements.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, analytics, transcription services). These providers are contractually obligated to protect your information.

• Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

• With Your Consent: We may share information with your explicit consent.

Third-Party Services

Our services integrate with third-party platforms and tools, which may include:

• beehiiv (newsletter platform)

• Calendly (scheduling)

• Stripe or other payment processors

• Transcription and AI tools (e.g., Descript, Otter.ai)

• Analytics services (e.g., Google Analytics)

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.We use secure, encrypted connections (HTTPS) for our website and work with reputable service providers who maintain appropriate security measures.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.For client content and project files, we typically retain materials for 90 days after project completion to allow for revisions or follow-up work, after which they are deleted unless you request otherwise.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You may request that we correct inaccurate or incomplete information.

• Deletion: You may request that we delete your personal information, subject to certain exceptions.

• Opt-Out: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

• Data Portability: You may request a copy of your data in a portable format.

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings, but disabling cookies may affect website functionality.We may use:

• Essential cookies: Required for basic website functionality

• Analytics cookies: Help us understand how visitors interact with our website

• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we or our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.For material changes, we will provide notice through our website or by email to registered users.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Scribecast Media
Email: [email protected]
Website: scribecastmedia.com